We specialise in "Damaged Box" returns. This means the outer packaging was damaged during transit or storage, and the item may have minor cosmetic blemishes or small dents. By accepting these minor imperfections, you can save up to 80% off the original RRP.

Due to the high volume of stock we process daily, we are unable to provide individual photos of every item. However, we ensure all items are structurally sound and functional.

Our shipping rates are calculated automatically at checkout based on the total weight of your order. This ensures you only pay the fair market rate for the specific size and bulk of your items.

Some items, like solid wood bedside tables or weighted fitness gear, may be small in size but heavy in weight. Our couriers charge based on weight tiers to ensure they have the right equipment (like tail-lifts or two-person teams) to deliver your items safely.

Absolutely. Simply add your items to the cart and enter your shipping address in the "Estimate Shipping" section or at the first stage of checkout to see the exact weight-based rate.

To stay within safe weight limits for our couriers, larger orders may be split into multiple parcels. You will receive tracking for each box, though they may occasionally arrive at slightly different times.

We strongly advise that you do not dispose of your old bed or furniture until your new item has arrived and been inspected. While we aim for 3–5 working days, courier delays can happen.

Because we deal in clearance and returns, our stock is often limited to just 1 or 2 of each item. Once it’s sold, we cannot guarantee if or when it will be back in stock.

To keep things fair for all customers, we operate on a first-come, first-served basis and cannot reserve items without payment.

If an item has damage beyond the "minor cosmetic blemishes" described, please contact us with photos, and our team will rectify the issue for you.

Yes! We offer free warehouse collection. Our collection hours are Monday–Friday, 7:00 AM–11:45 AM and 1:15 PM–2:00 PM. Please wait for your "Ready for Collection" confirmation before travelling.

All items we sell are ex-display, box damaged or customer return items. This means the item may have minor marks, dents, scratches or packaging damage. Many items arrive in very good condition with only small cosmetic imperfections.

If your item arrives with damage or faults that are more significant than stated in the listing, please contact us as soon as possible with photos and your order number. Our team will work quickly to resolve the issue, whether that is through replacement parts, an exchange or another suitable solution.

Once your order has been dispatched, delivery usually takes between 3–5 working days. Please note that some items may arrive separately or on different days depending on the courier. If you have not received your order within the expected timeframe, please contact us and we will be happy to check the status for you.

Most items include the original instructions and fittings, however as these are clearance and return items, occasionally small parts or instructions may be missing. If this happens, please contact us and we will do our best to help. Based on customer feedback, missing parts are usually resolved quickly by the team.

In many cases, tracking information will be provided once your order has been dispatched. If you have not received tracking details or would like an update, please contact us with your order number and we will assist you.