Shipping policy

1. Order Processing Time

All orders are processed within 1  business day (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

 Note on Packaging: Because we specialize in heavily discounted products with minor cosmetic imperfections, items may occasionally arrive in non-original, generic, or slightly distressed outer packaging. Rest assured, the transit packaging we use is always sturdy and secure to protect your item.

 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will become active within 24 hours of dispatch.

4. Incorrect Delivery Addresses & Failed Deliveries

Please carefully review your delivery address before finalizing your order. We cannot be held responsible if a package is undeliverable due to an incorrect or incomplete address provided during checkout.

If a parcel is returned to our warehouse due to an incorrect address or multiple failed delivery attempts by the courier, a re-shipping fee may apply to dispatch the item a second time. If you choose to cancel the order instead, the original shipping cost will be deducted from your refund.

5. Contact Information

If you have any questions regarding the delivery of your order, please reach out to us:

• Email: Contact@nnfurniturewarehouse.co.uk